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Returns Policy

We want you to be happy with your Follies so if there is an issue with your purchase we are here to help! 

Cancellations due to COVID19 shipping delays.

We have experienced unprecedented delays this year and are so grateful for our pre-order customers and Kickstarter backers for sticking with us. That said we completely understand that circumstances change so if your order has been delayed and you no longer want a Follies set we are happy to issue a one time refund as an exception. Please directly contact us to request a cancellation of your pre-order. 

Please note we are a tiny team so we do our absolute best to respond within 5-7 business days. 

Purchases outside of our sales periods and for any full priced items: 

If you decide that an item you ordered is not to your liking, we are more than happy to process a return or exchange. Items are eligible for return within 30 days of when the customer receives their order (which may be extended during the holiday season, or on case-by-case basis).

Items not eligible for return:  
- Any items purchased using a discount code or sale items. These are all final sale.  
- Any items with missing, torn, or open packaging. 


We have two options when it comes to returns for online orders, so please read these below to determine which option works best for you.


2 Options for Online Order Returns

  • Option A: Get¬†a¬†store credit refund, return shipping is on us.
    Under Option A, Follies will provide a pre-paid return shipping label to the customer for their return. The customer will accept the refund in the form of online store credit on playfollies.com, no exceptions. The customer must pack the returnable items securely and deliver the package to a mail carrier.
    LINK FOR OPTION A IS HERE
  • Option B: Get a full refund minus return shipping costs.
    Under Option B, the customer agrees to return the returnable goods for a refund to the original form of payment, but the customer is responsible for payment of shipping cost for the returnable goods. The customer must pack the returnable items securely and use a shipping service with tracking as Follies is not responsible for any items lost or damaged in transit.  
    LINK FOR OPTION BE IS HERE
    If you wish to initiate a return, please click on the link of the option you would like to proceed with and follow the instructions on the form. Once finished, you will receive a confirmation email that you have successfully completed the form. You will then be contacted by a member of our customer service team within 5-7 business days with further instructions on how to complete your return.
    EXCHANGES
    For customers who want to exchange their item(s) for something else, we recommend that they request to return the item(s) using Option A. This way, the cost of shipping to return the item will be free. Once Follies receives the returned item(s) the customer will be issued an online store credit which they can apply toward purchasing the item(s) they wish to purchase.
    DAMAGED PRODUCT
    We are happy to issue a refund if your product is damaged. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customerservice@playfollies.com. In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide.

    MISSING/DAMAGED/STOLEN PACKAGES

    We do not issue refunds on lost packages. If you have any questions about your package you can also contact UPS at their main customer service number:

    1 (800) 742-5877. You will need to have your tracking number on hand when you call them, the tracking number can be found in your shipping confirmation email.