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Returns Policy

We want you to be happy with your Follies so if there is an issue with your purchase we are here to help! 

The fastest way to contact us is to leave a message in the "Customer Support" form or chat on the bottom right of our website.

Please note we are a tiny team so we do our absolute best to respond within 5-7 business days. 

Purchases outside of our sales periods and for any full-priced items: 

If you decide that an item you ordered is not to your liking, we are more than happy to process a return or exchange. Items are eligible for return within 30 days of when the customer receives their order (which may be extended during the holiday season, or on a case-by-case basis).

Items not eligible for return:  
- Any items purchased using a discount code or sale items. These are all final sale.  
- Any items with missing, torn, or open packaging. 


We have two options when it comes to returns for online orders, so please read these below to determine which option works best for you.


2 Options for Online Order Returns

  • Option A: Get a store credit refund, return shipping is on us.
    Under Option A, Follies will provide a pre-paid return shipping label to the customer for their return. The customer will accept the refund in the form of online store credit on playfollies.com, no exceptions. The customer must pack the returnable items securely and deliver the package to a mail carrier.
  • Option B: Get a full refund minus return shipping costs.
    Under Option B, the customer agrees to return the returnable goods for a refund to the original form of payment, but the customer is responsible for payment of shipping cost for the returnable goods. The customer must pack the returnable items securely and use a shipping service with tracking as Follies is not responsible for any items lost or damaged in transit.  

    If you wish to initiate a return, please send a message through the "Customer Support" chat that includes:
    1. Order number as it appears on your email confirmation
    2. Which item you are returning and reason for return, include pictures where appropriate
    3. Which option you would like to proceed with: A) store credit refund or B) full refund
    4. Photo if you are exchanging or returning a damaged product.
    You will then be contacted by a member of our customer service team within 5-7 business days with further instructions on how to complete your return.
    EXCHANGES
    For customers who want to exchange their item(s) for something else, we recommend that they request to return the item(s) using Option A. This way, the cost of shipping to return the item will be free. Once Follies receives the returned item(s) the customer will be issued an online store credit which they can apply toward purchasing the item(s) they wish to purchase.
    DAMAGED PRODUCT
    We are happy to issue a refund if your product arrives damaged. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to hi@humanswhoplay.com In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide.

    MISSING/DAMAGED/STOLEN PACKAGES

    We do not issue refunds on lost packages. If you have any questions about your package you can also contact UPS at their main customer service number:

    1 (800) 742-5877. You will need to have your tracking number on hand when you call them, the tracking number can be found in your shipping confirmation email.