We want you to be happy with your Follies so if there is an issue with your purchase we are here to help!
The fastest way to contact us is to leave a message in the "Customer Support" form or chat on the bottom right of our website.
Please note we are a tiny team so we do our absolute best to respond within 5-7 business days.
Purchases outside of our sales periods and for any full-priced items:
If you decide that an item you ordered is not to your liking, we are more than happy to process a return or exchange. Items are eligible for return within 30 days of when the customer receives their order (which may be extended during the holiday season, or on a case-by-case basis).
Items not eligible for return:
- Any items purchased using a discount code or sale items. These are all final sale.
- Any items with missing, torn, or open packaging.
We have two options when it comes to returns for online orders, so please read these below to determine which option works best for you.
2 Options for Online Order Returns
Option A: Get a store credit refund, return shipping is on us.
Under Option A, Follies will provide a pre-paid return shipping label to the customer for their return. The customer will accept the refund in the form of online store credit on playfollies.com, no exceptions. The customer must pack the returnable items securely and deliver the package to a mail carrier.
Option B: Get a full refund minus return shipping costs.
Under Option B, the customer agrees to return the returnable goods for a refund to the original form of payment, but the customer is responsible for payment of shipping cost for the returnable goods. The customer must pack the returnable items securely and use a shipping service with tracking as Follies is not responsible for any items lost or damaged in transit.
- Order number as it appears on your email confirmation
- Which item you are returning and reason for return, include pictures where appropriate
- Which option you would like to proceed with: A) store credit refund or B) full refund
- Photo if you are exchanging or returning a damaged product.
We do not issue refunds on lost packages. If you have any questions about your package you can also contact UPS at their main customer service number:
1 (800) 742-5877. You will need to have your tracking number on hand when you call them, the tracking number can be found in your shipping confirmation email.